Here to Support You

Render time depends on your device's performance, the length of the recording, its resolution and frame rate, and whether SideReader is creating one output or both portrait and landscape outputs. Longer, higher-quality videos take more time.

Rendering is not instant. Unlike a regular camera app that can make a simple recording available almost immediately, SideReader has to process the video before the finished file is ready. Please wait for that process to complete.

Keep the original take in SideReader if it is still available, check that your device has free storage, and try the export again. If the problem continues, email hello@clapps.me.

Tell us what the error said, where the process stopped, which save destination you selected, and whether you were creating a portrait, landscape, or Dual recording. A screenshot of the error can help, but please leave out private content.

Tell us whether you used the front or rear camera, Single or Dual recording, portrait or landscape orientation, and SideReader Only, Photos Only, or Both as the destination. Describe whether the result was rotated, mirrored, cropped, blank, missing audio, or out of sync.

First check SideReader's permissions in your device Settings. Camera and microphone access are required to record, while Photos access is needed only when you choose to save there. If access is already enabled, email us with your device and system version.

Include the selected speed, font size, text position, and whether Voice Pace was listening, paused, or following the wrong part of the script. A short description of the script structure—such as blank lines or repeated phrases—is usually more useful than sending the script itself.

No. SideReader is local-first, so your scripts, recordings, takes, photos, and files stay on your device unless you choose to export or share them. Please share only the support details you are comfortable sending.

Yes. In SideReader, open Tools, expand Support & Diagnostics, and prepare a Usage Log Package. Script text and full file paths are removed by default. Review the privacy options before sharing the package.

Clapps is a small software design studio in Los Angeles. We build thoughtful tools for creative people, starting with SideReader for actors and creators.

Email hello@clapps.me. It is the direct support channel for SideReader help, accessibility feedback, privacy requests, and other Clapps questions.

Tell us your SideReader version, device model, iOS or iPadOS version, the steps that led to the issue, and what you expected to happen. It also helps to say whether the issue happens every time or only occasionally.

Please do not send private scripts, recordings, identification, passwords, payment details, or other sensitive information unless it is genuinely necessary.

Absolutely. Email hello@clapps.me and tell us what would make SideReader more useful to you. We read every message, even when we cannot promise that a particular feature will be added.

No. SideReader does not require a Clapps account, and there is no support profile you need to find before contacting us.

You can read the Privacy Policy and Terms of Service here on Clapps.me.